These Terms of Use govern the subscription and payment relationship between you and Auvie. They describe what you buy when you subscribe to a paid plan, how it renews, how you cancel, and what happens if a payment fails.
What each plan includes is not written here — it lives on the Plans & Pricing page, which is incorporated into these Terms. How we collect and process your personal data is covered by the Privacy Policy.
If you have a question about a charge, a renewal or a cancellation, write to support@auvie.ai and we will answer directly.
1. Subscription and payment
1.1 Plans
Auvie offers a free plan and paid subscription plans. What each plan includes — its monthly usage allowance, download rights, features and limits — is described on the Plans & Pricing page in force at the time you subscribe, which is incorporated into these Terms. Where these Terms and the Plans & Pricing page differ on what a plan includes, the Plans & Pricing page prevails; where they differ on your rights regarding renewal, price changes, cancellation and refunds, these Terms prevail.
1.2 Automatic renewal and billing cycle
Paid plans are billed monthly in advance, plus any applicable taxes, starting on the date you subscribe, and renew automatically for successive monthly periods until you cancel. By subscribing you authorize us (or our payment processor or, for purchases outside Brazil, our reseller) to charge your payment method on each renewal date at the then-current price of your plan. You are responsible for keeping a valid payment method on file.
1.3 Monthly allowance; no carry-over
Your monthly allowance is for the current subscription month only. On each renewal date it is reset in full; any unused portion does not accumulate and is not carried into the next month. The free plan's usage sample is a one-time allowance and is not renewed. Allowances have no monetary value, are not transferable and cannot be redeemed for cash or credit.
1.4 Price changes
We may change the price of a plan. We will notify you at least thirty (30) days in advance by email or in the product. A price change takes effect at your next renewal after the notice period; we will not change the price of a period you have already paid for. If you do not agree, you may cancel before the change takes effect; continued use after it takes effect constitutes acceptance of the new price.
1.5 Features, limits and models
We may add, change or remove features, adjust usage allowances and internal limits, and change the models and technologies behind the service at any time, without prior notice. As with any AI-based service, model performance may vary for reasons beyond our control. How much of your allowance a given request consumes depends on the models and resources it requires and may therefore vary. Such changes may reduce or enhance what your plan delivers. Your continued use of the service after a change constitutes acceptance of it.
1.6 Cancellation
You may cancel at any time from your account settings. Cancellation takes effect at the end of the period you have already paid for; you keep access until then, after which your account returns to the free plan, subject to the free plan's limits then in force. Cancelling does not require contacting us.
1.7 Refunds
You may ask for a full refund of any charge, for any reason, within 14 days of the date it was made, under the conditions of our Refund Policy, which is part of these Terms. After that window, charges are not refunded, including for partial periods or unused allowance, except where a refund is required by applicable law.
1.8 Payment failure
If a renewal payment fails, we may retry it and will ask you to update your payment method. We may grant a grace period during which you keep access to your plan. If payment is not completed, your account returns to the free plan; your content and projects are not deleted for that reason.
1.9 Upgrades and downgrades
Upgrades take effect immediately; the charge for the remainder of the current period may be prorated, and your allowance is adjusted to the higher plan less what you have already used in the period. Downgrades take effect at the end of the current period.
1.10 Currency
Prices may be presented and charged in your local currency or in US dollars. Your bank may apply exchange rates, international transaction fees or taxes that are outside our control.
1.11 Taxes and receipts
You are responsible for any taxes that apply to your purchase, and we will collect tax where we are required to. A receipt or invoice for each payment is sent to your account email by our payment processor or, for purchases outside Brazil, by our reseller.
1.12 Payment processing
Purchases on our website are made from Indaband Brasil Plataforma Digital LTDA, except purchases outside Brazil, described below. Payment is processed by a third-party payment processor, which we may change at any time, and by purchasing you agree to that processor's terms and privacy policy. Purchases outside Brazil are made from Dodo Payments (Dodo Payments Inc. and its affiliates), our authorised reseller and Merchant of Record, which sells you the plan, charges you, issues your receipt and collects any applicable tax under its own Buyer Terms; Indaband continues to provide the service and its support, and these Terms continue to govern your use of it. A subscription bought outside Brazil before Dodo Payments became our reseller keeps being sold and charged as it was until it ends. The reseller is also named in our Refund Policy and in our Privacy Policy. We do not store your full card details. Purchases made through an app store are governed by that store's terms and refund rules.
1.13 Fair use; suspension
Plans are for your own use. To protect the quality of the service for everyone we may apply reasonable internal limits (for example on concurrent processing). You may not share your account, use automation to exhaust allowances, or resell access. We may suspend or terminate accounts that violate these Terms, or that initiate unjustified payment disputes, without refund.
1.14 No guarantee of results
An allowance gives you access to the service's capacity; it does not guarantee any particular output, quality, speed or availability. Generated content may be inaccurate or unsuitable for your purpose, and you are responsible for reviewing it before use.
As with any AI-based system, results vary between runs, and failed or unsatisfactory outputs are an expected part of using the service. A request that produces such a result still consumes the allowance it required. That, on its own, does not entitle you to a refund or to the replacement of credits, tokens or quota already used.
1.15 Free plan and complimentary access
The free plan, and any complimentary access we may grant, are offered at our discretion and may be changed, limited, suspended or discontinued at any time.
We may, at our sole discretion, add credits to an account as a courtesy — for example when we judge that an experience fell short of what we set out to deliver. A courtesy is a gesture we choose to make, not credit you were owed; granting one does not create a right to another, nor any right to the replacement of allowance already used.
2. Contracting entity, governing law and venue
These Terms are a contract between you and Indaband Brasil Plataforma Digital LTDA, CNPJ 38.860.324/0001-72, with registered address at Av. Antônio Carlos Magalhães, 2487, Edifício Fernandez Plaza, Sala 1508, 15º andar, Parque Bela Vista, Salvador/BA, CEP 40280-000, Brazil, which operates Auvie. They are governed by the laws of Brazil, and disputes will be resolved in the courts of the Comarca de Salvador, State of Bahia, without prejudice to the mandatory consumer protections of your country of residence.
3. Changes to these Terms
We may update these Terms. When we do, we publish the new version on this page with a new effective date and version number, and we notify you by email or in the product before the change takes effect where the change is material. The version in force at the time you subscribe governs that purchase.